Terms & Conditions
About Us
Skye Instruments Ltd has been trading in the UK since 1983. If you have any queries concerning our products please contact us:-
Skye Instruments Ltd,
21, Ddole Enterprise Park,
Llandrindod Wells, Powys LD1 6DF UK
Tel: +44 (0) 1597 824811
Fax: +44 (0) 1597 824812
Email: sales@skyeinstruments.com
VAT no. GB 384 6246 28
Making a Purchase
Orders can be placed by phone, fax, email & post
Your order will be acknowledged usually via email. No order will be considered valid until acknowledged by email.
You may cancel your order within 7 days of receiving the goods and any pre-payment will be refunded within 30 days. The cost of returning the goods is the responsibility of the purchaser.
A full refund will only be made if the goods are returned undamaged & re-saleable & in the original packaging.
We accept payment by VISA, Mastercard and Debit Cards, Sterling cheque drawn on a UK bank, bank transfer. Our prices are in Sterling, Euro & USD.
We do not store your credit card details once the order has been despatched.
Tax Charges
20% VAT will be added to Uk orders.
For orders supplied to the EU please include your VAT/TVA number.
Customs Duties & Local taxes
Orders from outside Europe may be subject to import duties & local taxes when the goods are delivered to you. We are unable to cover these unknown costs in your transaction, so you will need to pay the shipping company direct if these charges are applicable. Any such charges are the responsiblity of the customer and cannot be reclaimed from Skye.
Shipping & Handling
UK orders are shipped by an overnight carrier.
For overseas consignments we use one of the international couriers.
Delivery Schedule
Please allow 28 days for delivery.
Guarantee
Skye products are guaranteed free from defects in materials and workmanship (under normal usage) for a period of 3 years from date of shipment, provided that all instruments have been maintained, serviced and calibrated as recommended by Skye Instruments Ltd. Goods returned within the guarantee period will be assessed and if the fault lies in a component defect or faulty workmanship then they will be repaired or replaced at our expense. We accept no liability for consequential loss or damage. Computers are subject to the manufacturer’s guarantee.
Repairs
All products of Skye manufacture are usually repairable and quotations will be given before work is commenced.
Please click here for details on how to return instruments to Skye.
Calibration & Maintenance
Recommended procedure for light sensors – click here
Recommended procedures for the MiniMet Weather Station – click here
Recommended procedures for the Plant Moisture System – click here
Skye do not disclose buyers information to third parties, except addresses for delivery purposes.
Any data collected by our site is used to:
Take and fulfil your order
Open a communication route to ensure that you have received information you have requested.
Build up marketing profiles, aid strategic development & audit usage of the site.
Damaged / Returned Goods
All goods delivered must be examined at time of delivery and any damaged or defective goods should be rejected.
Any shortfalls or queries must be reported to Skye within 3 days of receipt of the goods.
Goods returned from overseas MUST clearly state the following on the outside of the packaging:
“Returned goods – unsuitable”
Failure to do so may result in the package attracting charges including those levied by UK Customs & Excise, and we reserve the right to offset any such charges incurred against any refund made. For customers outside the EU, please complete a CN22 or equivalent customs declaration form.
Insurance
The delivery charge includes insurance against loss or damage of the parcel.
Our Terms & Conditions are governed by UK law and none of the foregoing affects your statutory rights.